Terms & Conditions
This is a personalized order, the product(s) is(are) ordered specially for the CUSTOMER.
Therefore, the CUSTOMER is required to pay a NON-REFUNDABLE deposit, THE NEW ROOM will start the personal shopping process after the deposit is successfully paid.
The deposit is NOT REFUNDABLE, making the deposit payment means you have agreed to the Terms & Conditions.
However, the CUSTOMER has the right to cancel the order and request a refund only in the following two occasions:
- The ordered product(s) is(are) still not arrived 14 working days after the “Approximate date of delivery” THE NEW ROOM has given.
- The product(s) arrived significantly not as described, e.g. wrong size, wrong color, significant damages, and the two parties cannot resolve it without canceling the order.